These terms and conditions govern the use of all services provided by Solid Support, with the exception of our Training and Software Solutions offerings, which are governed by separate agreements.

Authorisation to proceed

◼ We require a purchase order number or an email confirming acceptance of this Fee Proposal and for the works to proceed.
◼ Once our Fee Proposal is accepted, our Accounts Team may be in contact with you to obtain necessary details.

Prices & Invoicing

◼ The above fees do not include GST. This tax will be applied as an additional 10% cost to our services.
◼ Additional updates to documents following the completion of the fee proposal scope of works will incur a minimum charge of $ 380.00
◼ The payment terms for this fee proposal would be determined by the client’s payment and credit rating history. We reserve the right to request upfront payment prior to work commencing, based on this information.
◼ The client may also be invoiced in part on the delivery of draft documentation.
◼ Reimbursable costs not specified in the proposal will be charged at cost, including additional travel as required for meetings & site visits.
◼ Revisions for CAD deliverables may be billed at hourly rates.
◼ This fee proposal is valid for 90 calendar days from the date of the proposal. Solid Support reserves the right to reprice for the services quoted in the fee proposal.